pl

INELO Polska spółka z ograniczoną odpowiedzialnością

(formerly Inelo spółka z ograniczoną odpowiedzialnością sp.k.)

ul. Karpacka 24/U2b
43-300 Bielsko-Biała, Poland
phone: +48 33 496 58 71
fax. +48 33 496 58 71 ext. 111
e-mail: export@inelo.pl

Service Department

phone: +48 33 496 58 74
e-mail: support@inelo.pl

Dawid
Paweł
Sławomir
Mateusz

Czech Republic

EPLogistic
+420 739 029 878
efler.p@eplogistic.cz

Tachoscan s.r.o.
+420 731 103 488
rhnizdo@tachoscan.cz

Germany

Cardian GmbH
+49 151 11189678
kundenservice@cardian.de

Estonia

Ametikoolitus OU
+372 507 7332
lenno.poder@autosert.ee

Parkli HL
+372 525 6116
siim@parkli.ee

Portugal

IOGENE
+351 926 812 636
jlm@iogene.pt

Lithuania, Latvia

Karlis Guts
+371 26 404 684
kguts@inelo.pl

Slovenia

TAHOANALIZA d.o.o.
+386 (0)31 339 341
tahoanaliza@tahoanaliza.si

Slovakia

CAIS KOŠICE s.r.o.
+421 907 778 989
tachograf@caiskosice.sk

Romania

MARIANDRU SPORTS SRL
+40 72 331 1395
fpopteanu@inelo.pl

Hungary

Tacho Traffic Kft.
+36 30 940 2449
dr.soly@hdsnet.hu

SERVICE DEPARTMENT 4TRANS

 

phone. (33) 496 58 72
e-mail: serwis@inelo.pl

Open 7am-5pm (Mon-Fri)

Dawid Paweł

Dariusz Mateusz

Sławomir

We would like to inform You that in these days our company will be closed.

Non-working Days
Year Date Day of week
2018 02-05-2018 Wednesday
 04-05-2018 Friday
 01-06-2018  Friday

COMPLAINTS

 

HOW TO MAKE A CORRECT COMPLAINT? HOW TO REPAIR A DEVICE AFTER EXPIRATION OF ITS WARRANTY PERIOD?

BEFORE YOU SEND YOUR DEVICE

1. Check with the user manual whether your problem can be solved on your own – e.g. through replacement of batteries. → Download
2. Verify if your device has up to date firmware → Download
3. In case of doubts contact the Service Department at service@inelo.pl or call them at the number: +4833 496 58 72.
4. If you could not solve your problem by the preceding steps, prepare your device for shipment.

RULES OF SENDING THE DEVICES FOR REPAIR

1. Prepare the device and the complete set of accessories (cables, housing elements, etc.) in appropriate protective package.
2. Make sure to attach properly completed Service Request Form → Download
3. In case of a warranty repair, the invoice copy and warranty card will also be necessary.
4. Become familiar with the terms and conditions of service repairs → Download
5. Send your parcel using a reliable carrier. Consider insurance of the shipment, if the parcel’s value is considerable.
6. Send your parcel to the address:
INELO
Service Department
ul. Karpacka 24/U2b
43-300 Bielsko-Biala
POLAND
7. We will inform you on the further procedures directly after receipt of your parcel.

HOW TO ACCELERATE THE REPAIR PROCESS

1. Complete the Service Request Form correctly:
– mailing details
– invoicing details
– full description of the problem
2. In case of payable (post-warranty) service repairs, accept the maximum repair cost at

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