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Please notice, that our offices will be closed on the Non-working Days – check here >>

Sorry for any inconvenience.

INELO Polska spółka z ograniczoną odpowiedzialnością

(formerly Inelo spółka z ograniczoną odpowiedzialnością sp.k.)

ul. Karpacka 24/U2b
43-300 Bielsko-Biała, Poland
phone: +48 33 496 58 71
fax. +48 33 496 58 71 ext. 111
e-mail: export@inelo.pl

Service Department

phone: +48 33 496 58 74
e-mail: support@inelo.pl
Nikodem
Piotr (only “chat”)

ul. Karpacka 24/U2b
43-300 Bielsko-Biała
NIP: 551-23-33-463
e-mail: biuro@inelo.pl
tel. 33 496 58 71

Move mouse over country to get contact informations.

We would like to inform You that in these days our company will be closed.

Non-working Days
Year Date Day of week
2017 15-06-2017 Thrusday
15-08-2017 Tuesday
01-11-2017 Wednesday
25 and 26-12-2017 Monday
Tuesday

COMPLAINTS

 

HOW TO MAKE A CORRECT COMPLAINT? HOW TO REPAIR A DEVICE AFTER EXPIRATION OF ITS WARRANTY PERIOD?

BEFORE YOU SEND YOUR DEVICE

1. Check with the user manual whether your problem can be solved on your own – e.g. through replacement of batteries. → Download
2. Verify if your device has up to date firmware → Download
3. In case of doubts contact the Service Department at service@inelo.pl or call them at the number: +4833 496 58 72.
4. If you could not solve your problem by the preceding steps, prepare your device for shipment.

RULES OF SENDING THE DEVICES FOR REPAIR

1. Prepare the device and the complete set of accessories (cables, housing elements, etc.) in appropriate protective package.
2. Make sure to attach properly completed Service Request Form → Download
3. In case of a warranty repair, the invoice copy and warranty card will also be necessary.
4. Become familiar with the terms and conditions of service repairs → Download
5. Send your parcel using a reliable carrier. Consider insurance of the shipment, if the parcel’s value is considerable.
6. Send your parcel to the address:
INELO
Service Department
ul. Karpacka 24/U2b
43-300 Bielsko-Biala
POLAND
7. We will inform you on the further procedures directly after receipt of your parcel.

HOW TO ACCELERATE THE REPAIR PROCESS

1. Complete the Service Request Form correctly:
– mailing details
– invoicing details
– full description of the problem
2. In case of payable (post-warranty) service repairs, accept the maximum repair cost at

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